How does third party inspection improve our relation with customers?
When considering the benefits of third-party inspection for suppliers, improving the relationship you have with your supplier should be near the top of the list. You may have a well-developed QC inspection checklist, but it doesn’t include potential defects you weren’t aware of beforehand.
The supplier ends up sending you the finished headphones without knowing there’s a problem with them. And your relationship with your supplier suffers because of a difference in product expectations.
To prevent the problem of misaligned expectations, it’s best to be clear upfront, well before mass production begins. But there are often issues—like the one above—that can be difficult to anticipate. By bringing in product inspectors to check the product before shipping, the supplier is able to: